Order & Delivery
- All deliveries are sent via courier to ensure premium delivery
- Delivery fee: $8.95 for a standard service
- Orders placed before 1pm will be dispatched within 24 hours
- Delivery times: 1-2 business days for metropolitan areas
Up to 5 business days for regional areas
- A signature will be required for all deliveries unless authorisation has been given by yourself for your order to be left at the delivery address without a signature
- We only offer delivery within Australia
- Should you wish to return a product, please fill out our returns form which can be found here.
Please ensure that your return fits our terms below:
- If for any reason you are not satisfied with your purchase you may return any unopened, unused and undamaged product to us within 30 day
- If you received an item that you didn’t order or the item is faulty, we will work with you to resolve the problem as quickly as possible
- Unfortunately we cannot offer a refund for any goods that have been opened unless it is deemed the goods are in some way faulty
- If you wish to make a return, you must complete a returns form and forward it through to our customer services team prior to returning the items. You can access our returns form here.
- When returning goods to us, please include a copy of your returns form and ensure the goods are packed carefully with enough protection to ensure they arrive undamaged so that your return can be completed promptly.
- The address for postal returns is:
LightStim Web Returns
PO BOX 1570, Artarmon NSW 1570
- The client is responsible for the shipping charges of the returned goods. If the products are being returned as a result of an error or due to a fault, we will arrange a collection from you
- We offer refunds for your convenience. We do not offer credits or exchanges.
- Returns will be refunded onto the original credit card used to make the purchase once we have received the goods for return. Refunds are processed within 10 business days of receiving the goods for return. Please be aware that it may take your financial institution an extra few days to transfer the funds into your account.
- We accept visa, MasterCard or AMEX for your convenience.
- Paying online through our website is completely secure. We have taken the necessary precautions to ensure your credit card details are protected at all times. All credit card payments are processed utilising NAB Transact eCommerce Merchant Services.